At CoverYourAft / Williams Quality Covers, we specialize in premium custom marine canvas and upholstery for your vessel. We take immense pride in the meticulous craftsmanship of every product we create, from custom Burgee Covers to full boat enclosures. Your satisfaction and trust are our top priority, and we back our work with a clear, customer-friendly policy.
| Policy Detail | Our Guarantee |
| Returns Accepted | Yes — for defective and non-defective products within the window. |
| Exchanges Offered | Yes — We are happy to facilitate exchanges. |
| Return Window | 30 days from the delivery date to initiate a return or exchange. |
| Condition | Items must be unused, unwashed, and re-sellable (unless returning due to a defect). |
When Returns Are Accepted (Our Craftsmanship Promise)
We offer a full refund or exchange when the return is due to an issue with our workmanship or materials. This includes:
- Defects in Craftsmanship: Any issue with stitching, fabric integrity, or hardware failure resulting from an error in our production process. Our boat cover guarantee covers manufacturing faults.
- Material Failure: If our Sunbrella or marine-grade canvas arrives with a factory defect (e.g., tear, stain).
- Shipping Damage: If your custom cover arrives damaged during transit. Please contact us immediately (within 48 hours) with photographic evidence of the damaged packaging and product.
⚠️ Important Note on Custom Marine Canvas Orders
Since all our Canvas and Covers are custom-made to your unique specifications (including Custom Burgee Covers, Marine Upholstery, and Boat Enclosures), we cannot offer refunds for issues related to:
- Customer Measurement Errors: As the product is manufactured exactly to the dimensions you provided, we cannot accept returns for incorrect fit due to customer error.
- Color/Style Preferences: We strongly recommend ordering swatches to ensure the chosen fabric color and style meet your expectations.
Our Customer Service Commitment: In the case of a customer error, please reach out! We value open communication and will often offer a steep discount on a replacement to help you get the perfect, professional fit for your boat.
How to Initiate a Return or Exchange
- Contact Us First: Email us at [Your Business Email Here] or call us at [Your Phone Number] within the 30-day window.
- Provide Details: Include your Order Number and a clear explanation, along with photos if the issue relates to damage or a defect.
- Ship It Back: Once approved, we will provide you with a pre-paid return shipping label for qualifying returns.